Description

We are seeking an experienced and highly motivated Lead Instructor and Delivery Coordinator to take ownership of the delivery, and continuous enhancement of all Academy learning services. This includes online programmes, face-to-face courses, workshops, professional schemes, and endorsed training.

This is a pivotal role focused on delivering excellence at every stage of the learning experience. The postholder will ensure that all training is executed with precision, consistency, and the highest quality standards, aligning with industry best practice and organisational expectations. In addition to leading instruction, the role carries responsibility for the end-to-end coordination, quality assurance, and continuous improvement of the Academy’s training portfolio. The successful candidate will combine strong instructional expertise with exceptional organisational, planning, and stakeholder engagement skills, ensuring that all programmes not only meet but exceed expectations. They will play a key role in maintaining the Academy’s reputation for high-quality, professionally relevant maritime education and training.

The ideal candidate will be a Master Mariner or maritime graduate and ideally hold a teaching qualification and have extensive industry knowledge and instructional experience, bringing both technical credibility and a clear commitment to raising standards in maritime learning and professional development.

Requirements

Key Responsibilities

Training Delivery & Instruction

Lead the delivery of high-quality, engaging training across a range of formats, including face-to-face, virtual, and blended learning environments

Deliver QSHE and maritime-related courses to a diverse audience of professionals, ensuring content is relevant, practical, and aligned to industry needs

Apply best practice instructional techniques to maximise learner engagement, knowledge retention, and practical application

Assess learner performance through appropriate evaluation methods, providing clear, constructive, and actionable feedback

Ensure all training delivery reflects the Academy’s commitment to excellence, consistency, and professional integrity

Act as a subject matter expert, maintaining up-to-date knowledge of industry developments, legislation, and professional standards

Programme Coordination & Delivery Management

Take ownership of the end-to-end coordination of all Academy training programmes, ensuring seamless delivery across all formats

Develop, manage, and maintain annual, quarterly, and rolling training schedules in line with business priorities and client demand

Coordinate logistics for all training delivery, including instructors, venues, digital platforms, materials, and learner communications

Oversee the administration of courses through LMS and CRM platforms (e.g. Moodle), ensuring accuracy, accessibility, and a high-quality learner experience

Monitor key performance indicators including attendance, completion rates, learner engagement, and satisfaction metrics

Identify and proactively resolve delivery challenges to ensure consistent, high-quality execution
 

Quality Assurance, Continuous Improvement & Course Development

Ensure all training activities comply with internal quality frameworks, accreditation standards, and regulatory requirements

Maintain robust quality assurance processes across the full training lifecycle, from planning to post-course evaluation

Work closely with the Development Lead to ensure all course content remains current, accurate, and aligned with best practice

Maintain comprehensive, audit-ready documentation and reporting across all training activities

Contribute to the design and development of new courses, schemes, and endorsed programmes aligned with industry demand

Identify emerging trends, regulatory changes, and client needs to inform programme evolution and innovation

Support the development of scalable and sustainable learning solutions across the Academy portfolio
 

Stakeholder Engagement & Business Development

Support the promotion, growth, and visibility of the Academy’s training portfolio

Work closely with marketing and commercial teams to contribute to campaigns, course messaging, and client communications

Build and maintain strong relationships with clients, partners, instructors, and industry stakeholders

Contribute to client engagement activities, ensuring programmes are aligned with expectations and deliver measurable value
 

Leadership & Collaboration

Provide leadership, guidance, and support to instructors, associate trainers, and subject matter experts

Ensure consistency in delivery standards, instructional quality, and learner experience across all programmes

Collaborate effectively with internal teams including development and operations

Act as a lead point of contact for delivery-related queries and decision-making

Promote a collaborative, professional, and learner-focused culture within the Academy

Embed and uphold a strong focus on safety, quality, and professionalism in all training activities

The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall objectives of the organisation.
Undertake additional duties as required, in line with the evolving needs of the role and organisational objectives

Person specification 

Essential

Experience in course delivery, training operations, or learner administration

Experience in coordinating and delivering both face-to-face and online events or training sessions

Excellent organisational skills with the ability to lead multiple delivery cycles concurrently

Strong written and verbal communication skills

Experience working with an LMS platform (e.g., Moodle)

Ability to work independently and proactively with minimal supervision

Familiarity with quality assurance processes within an educational environment

Meticulous attention to detail and accuracy

Strong customer service orientation with a learner-centric mindset

Within commuting distance of London

Willingness to travel for course delivery

Desirable

Formal instructional or teaching qualification

Understanding of professional courses, long distance learning schemes, endorsements and/or accreditation frameworks

Knowledge of the maritime sector and professional development training

Key Attributes

Reliable, organised, and proactive

Calm under pressure and adaptable to changing timelines

Strong problem-solving skills with a practical, solutions-focused approach

Confident working with structured processes, documentation, and systems

Collaborative and supportive when working with colleagues, learners, and instructors

How to Apply

Interested candidates should submit: 

      A current CV

      A cover letter demonstrating how your skills, experience and competencies align with this role 

Applications should be sent to [email protected] by 24 July 2026.